Registration on file

Charlotte Yau, BACP

Charlotte Yau is a counsellor who helps people manage stress, anxiety, grief, depression and trauma.

About Charlotte

Charlotte Yau is a counsellor who helps people manage stress, anxiety, grief, depression and trauma. She also supports those facing relationship or intimacy concerns, parenting strain, career pressures, compassion fatigue and ADHD-related challenges. People often come to her when coping with big life changes or feeling disconnected from identity and belonging.

She offers a calm, warm space where clients can reflect and tell their story at their own pace. Sessions aim to rebuild balance, strengthen coping skills and reduce overwhelming feelings.

Background and approach

Charlotte uses clear, practical techniques alongside attentive listening to help people make steady progress. Charlotte draws on several well-known approaches including Acceptance and Commitment Therapy, Cognitive Behavioural Therapy and client-centred work. She mixes written exercises, mindfulness practices and conversational exploration so people can try different ways of managing thoughts and feelings.

The emphasis is on what helps each person in daily life. She has five years of experience and is registered with the British Association for Counselling and Psychotherapy, BACP. Sessions are offered in English and take place online by video, phone, live chat or text messaging.

International clients are not currently accepted. Charlotte works from the United Kingdom and uses a subscription model for sessions that can be cancelled at any time. If someone wants to begin, they choose the Start Therapy button, fill a short matching questionnaire and then schedule according to the therapist's availability.

Details from the counsellor's public professional profile · registration number listed

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Registration

Body	Registration number	Expires
BACP	399133	November 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

Check on the BACP register

Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Cost Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

Everything Charlotte lists on their public professional profile, in their own terms.

Ways of working Charlotte names

Naming an approach is not evidence of training in it. This directory copies what each counsellor lists and does not check training records.

How therapeutic approaches translate to online work

Acceptance and Commitment Therapy, or ACT, helps people notice difficult thoughts and feelings without getting stuck in them. It focuses on clarifying values and taking small actions that matter, which can be useful for grief, anxiety and life transitions. Cognitive Behavioural Therapy, CBT, looks at links between thoughts, feelings and behaviour and offers practical exercises to change unhelpful patterns; it often helps with anxiety, low mood and stress. Client-Centred Therapy places the person’s experience at the centre and uses empathic listening to build trust and self-understanding; this approach supports identity work and emotional processing.

Choosing the right approach is part of the work. The therapist will discuss goals, preferences and what has helped before, and then try ideas together. This collaborative process allows adjustments so the methods fit the person’s needs rather than forcing a single style.

Online therapy in this practice is offered by video calls, phone sessions, live chat or text-based messaging. Video is good for face-to-face conversation and seeing non-verbal cues. Phone calls can be used when bandwidth is limited or a simpler check-in is needed. Live chat and text messaging suit shorter updates, frequent check-ins or people who prefer not to be on camera. These options aim to make therapy more flexible and easier to fit into busy lives.

Frequently asked

What concerns does Charlotte help with?

She supports people with stress, anxiety, trauma and abuse, grief, depression and coping with life changes. Other areas include relationship and intimacy issues, parenting strain, career questions and ADHD-related concerns.

What is her therapeutic style like?

Sessions are warm and client-centred with practical techniques. She blends listening with tools such as mindfulness and CBT-style exercises to help with everyday coping.

How much experience does she have?

Charlotte has five years of clinical experience working with a range of emotional and life difficulties.

What credentials and location are listed?

She is registered with the British Association for Counselling and Psychotherapy, BACP, and works from the United Kingdom.

Which languages are available and are international clients supported?

Sessions are offered in English. International clients are not currently accepted.

What session formats are offered?

Therapy is available by video calls, phone sessions, live chat or text-based messaging to suit different needs and schedules.

How does the cost and subscription work?

Cost varies with location and therapist availability; sessions use a subscription that can be cancelled at any time.

How do I begin working with Charlotte?

Start by selecting the Start Therapy button and completing a short matching questionnaire. After that you can schedule sessions according to the therapist's availability.