Registration on file

Madeleine Heffernan, BACP

Stress, Anxiety
Relationship issues
Family conflicts
+57 more

About Madeleine

Madeleine Heffernan is a counsellor based in the United Kingdom who helps people facing stress, anxiety, depression, relationship and family difficulties, trauma and abuse, grief, and issues around intimacy and addiction. She also supports people dealing with parenting strain, work and career concerns, compassion fatigue and ADHD.

Madeleine works with a wide range of emotional and practical problems linked to attachment, communication and life transitions. Her approach is flexible and tailored to each person.

Background and approach

She draws on psychodynamic ideas to help make sense of how past experiences shape current feelings. She also uses Cognitive Behavioural Therapy, which looks at thoughts and behaviours, and Emotionally-Focused Therapy to address strong feelings in relationships. Sessions may include listening, gentle reflection on life history, and practical tasks to try between meetings.

She encourages development of a kinder inner voice and supports people to build on their own strengths. Clients choose whether to use tasks or focus mainly on talking. Madeleine has eight years' experience and is listed with the British Association for Counselling and Psychotherapy, BACP.

She offers video calls, phone sessions, live chat and text-based messaging to fit different needs and routines. To begin, people complete a short matching questionnaire and can schedule sessions to suit their availability. Madeleine aims to work collaboratively and to help people find clearer ways to cope and move forward.

Details from the counsellor's public professional profile · registration number listed

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Registration

Body	Registration number	Expires
BACP	383790	April 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

Check on the BACP register

Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Cost Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

Everything Madeleine lists on their public professional profile, in their own terms.

Ways of working Madeleine names

Naming an approach is not evidence of training in it. This directory copies what each counsellor lists and does not check training records.

How attachment work and CBT translate to online therapy

Attachment-Based Therapy helps people see how early relationships shape current feelings and reactions; online sessions let people reflect on patterns and practise different ways of connecting. Cognitive Behavioural Therapy (CBT) focuses on spotting unhelpful thoughts and testing small behaviour changes; this suits short practical exercises that can be reviewed in a later session. Emotionally-Focused Therapy (EFT) concentrates on understanding and expressing core emotions in order to improve emotional bonds and communication within relationships.

Finding the right approach is part of the work. The therapist will talk with people about their needs, goals and preferences and decide together which methods to try first. Plans can change as understanding grows and priorities shift, and the counsellor aims to keep the process collaborative throughout.

Online therapy here uses video calls, phone sessions, live chat and text-based messaging to make sessions more manageable alongside daily life. Video lets people work face to face when interaction and visual cues matter. Phone sessions need less bandwidth and can fit into a shorter break. Messaging or live chat can be useful for brief check-ins, paced reflection or when sitting down for a full session is difficult. These options aim to increase flexibility and make regular work on concerns easier to maintain.

Frequently asked

What kinds of problems does this counsellor help with?

Madeleine supports people with stress, anxiety, depression, relationship and family difficulties, trauma and abuse, grief, addictions and intimacy-related issues, among others.

How would you describe her therapeutic style?

She works in a collaborative and adaptable way, combining listening and reflection with practical tasks when helpful. The tone is supportive and focused on building useful skills and insight.

What experience does she bring to therapy?

She has eight years of experience working with a broad range of emotional and relational concerns and uses different approaches to suit each person.

What professional registration does she hold and where is she based?

She is listed with the British Association for Counselling and Psychotherapy, BACP, and practises in the United Kingdom.

Can I have sessions in another language or from outside the UK?

Sessions are offered in English and Madeleine does not accept international clients at this time.

Which session formats are available?

She offers video calls, phone sessions, live chat and text-based messaging to suit different schedules and preferences.

How are sessions charged and paid for?

Cost varies with location and the subscription used by the service; sessions use a subscription model that can be cancelled at any time.

What do I need to do to start therapy?

Click the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to the available times.