Registration on file

Carmen Castillo, BACP

Carmen Castillo offers calm, practical support for people facing stress, anxiety, grief and relationship concerns.

About Carmen

Carmen Castillo offers calm, practical support for people facing stress, anxiety, grief and relationship concerns. She writes in a warm, non-judgemental way and works with clients to find manageable steps forward. Carmen speaks English and Spanish and carries ten years of experience in counselling work across different backgrounds.

Carmen believes in working collaboratively. She listens to what matters most to the person in front of her, then shapes sessions around those priorities.

Background and approach

Sessions focus on understanding the patterns that keep problems going and building small, useful changes that fit everyday life. Her approach brings together talking, practical tools and attention to feelings. She uses techniques from cognitive behavioural work to notice unhelpful thinking, and draws on mindfulness to help people feel steadier in the moment.

Attachment-based ideas help make sense of how early relationships affect current struggles. Carmen pays attention to the body as well as thoughts and emotions. That means looking at how stress or chronic illness shows up physically, and finding coping strategies that respect that experience.

She also supports people dealing with addiction, trauma, compassion fatigue, and the challenges of immigration or cultural difference. She is a member of the British Association for Counselling and Psychotherapy, BACP. Carmen offers sessions by video call, phone, live chat or text messaging so people can choose what works best for them.

To begin, clients complete a short matching questionnaire and schedule according to availability.

Details from the counsellor's public professional profile · registration number listed

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Registration

Body	Registration number	Expires
BACP	148104	July 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

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Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Cost Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

Everything Carmen lists on their public professional profile, in their own terms.

Ways of working Carmen names

Naming an approach is not evidence of training in it. This directory copies what each counsellor lists and does not check training records.

Therapeutic approaches for online counselling

Acceptance and Commitment Therapy, or ACT, helps people notice painful thoughts without being driven by them and focus on values-based action. It can be useful for anxiety, depression and life changes that leave someone feeling stuck. Cognitive Behavioural Therapy, CBT, looks at unhelpful thinking and behaviour patterns and teaches practical skills to reduce symptoms and improve daily functioning. Attachment-Based Therapy explores how early relationships influence current patterns, which can help make sense of recurring relationship and intimacy difficulties.

Finding the right approach is part of the work. Carmen will talk with each person about their goals and preferences and recommend a blend of methods that feel most helpful. This collaborative process means techniques are tested and adjusted to fit the person’s life and priorities.

Online sessions are offered by video call, phone, live chat or text-based messaging to make counselling more flexible. Video calls recreate a face-to-face conversation, phone sessions work well when bandwidth is limited, live chat allows real-time typed conversation, and messaging suits shorter check-ins or when someone prefers not to be on camera. These options make it easier to fit therapy around work, family and travel commitments while keeping consistency in care.

Frequently asked

What kinds of issues does Carmen help with?

Carmen supports people with stress, anxiety, trauma and abuse, grief, depression and coping with life changes. She also works with concerns such as addiction, relationship and intimacy issues, sleeping problems, anger and low self esteem.

How would you describe her therapy style?

Her style is warm, non-judgemental and collaborative. Sessions blend talking with practical techniques from several approaches to meet each person’s needs.

What is her professional background?

Carmen has around ten years of counselling experience supporting people from diverse cultural and sexual orientation backgrounds. She draws on a range of therapeutic methods to tailor care.

Where is Carmen based and what credentials does she hold?

Carmen practises in the United Kingdom and is a member of the British Association for Counselling and Psychotherapy, BACP.

Which languages are supported in sessions?

Sessions are offered in English and Spanish. International clients may also be seen.

What formats are available for sessions?

She offers video calls, phone sessions, live chat and text-based messaging to match different needs and schedules.

How are sessions charged and paid for?

Costs vary with location and therapist availability and sessions use a subscription model. The subscription can be cancelled at any time.

What do I need to do to begin?

Start by selecting the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to the therapist’s availability.