Francesca Dolan Wills, BACP

How Francesca's approaches work online

Client-Centred Therapy places the person at the heart of the work. The therapist listens closely, reflects what is said and helps people make sense of their feelings. This approach suits people who need a respectful, non-directive space to talk about what matters. Emotionally-Focused Therapy focuses on emotions and attachment patterns in relationships. It helps people recognise and name feelings, and then work on changing unhelpful interaction patterns. This can be useful for those struggling with closeness, communication or recurring relationship tension. Francesca sees finding the right approach as a shared task. She will discuss different ways of working and adapt methods to match a person’s needs, goals and preferences. That conversation usually happens in early sessions and continues as work progresses. Online sessions bring practical benefits. Video calls let people use body language and facial cues while still meeting from convenient locations. Phone sessions use less bandwidth and can be a quicker way to check in. Live chat and text-based messaging allow short check-ins or running work between fuller sessions. Together these options make it easier to fit therapy around work, health needs and family life, while keeping the focus on meaningful change.