Registration on file

Hayley Matthews, BACP, NCPS

Hayley Matthews is a counsellor who aims to help people feeling overwhelmed by life changes, stress or low mood.

About Hayley

Hayley Matthews is a counsellor who aims to help people feeling overwhelmed by life changes, stress or low mood. She speaks plainly and listens closely so people can talk through what is worrying them and find manageable next steps. Hayley uses a person-centred way of working that focuses on the individual's experience.

She creates a warm, honest space to understand how past events shape current reactions. Sessions look at thoughts, feelings and practical options to tackle everyday problems.

Background and approach

She also draws on cognitive behavioural techniques when useful to challenge unhelpful thinking and to build small, realistic routines that support mood and sleep. Mindful awareness and attachment ideas may be used to explore relationships and how people connect with others.

Hayley has five years' experience in mental health settings and the care sector, supporting people with anxiety, depression, trauma, addictions, grief and family or relationship difficulties. She has worked with people facing life transitions, work stress and issues with self-esteem. Sessions can include conversation, guided writing or creative metaphors when that could help reflection.

Hayley is a member of the British Association for Counselling and Psychotherapy, BACP, and also lists NCPS among her credentials. She offers online and telephone sessions from the United Kingdom. People who choose to work with Hayley are offered a practical, relational approach.

The focus is on making sense of difficulties, finding realistic coping strategies and helping people move forward at their own pace.

Details from the counsellor's public professional profile · registration number listed

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Registration

Body	Registration number	Expires
BACP	384237	November 2026
NCPS	NCS23-01468	April 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

Check on the BACP register

Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Cost Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

Everything Hayley lists on their public professional profile, in their own terms.

Ways of working Hayley names

Naming an approach is not evidence of training in it. This directory copies what each counsellor lists and does not check training records.

How online therapy and approach work together

Hayley often draws on person-centred work which means sessions focus on the person's experience, values and goals while the counsellor listens and reflects. This approach helps people who feel stuck, overwhelmed or unsure how their past affects them now.

She also uses cognitive behavioural techniques to identify unhelpful thinking and to set small, practical tasks. CBT can help with anxiety, low mood, sleep problems and situations where changing thoughts and routines makes daily life easier.

Finding the right mix of approaches is part of the work. Hayley will talk with each person about what feels most useful and try different techniques together. The choice of methods is collaborative and shaped by the client's goals and preferences.

Online formats include video calls, phone sessions, live chat and text-based messaging. Video allows face-to-face conversation when visual cues matter. Phone sessions can be a good fit when bandwidth is limited or when someone prefers not to be on camera. Live chat and messaging suit shorter check-ins or people who want to reflect in writing. These options make it easier to fit therapy into work, family life and busy routines.

Frequently asked

What kinds of problems does Hayley help with?

Hayley works with a wide range of concerns such as stress, anxiety, depression, trauma and addiction, along with relationship and family issues, grief, self-esteem and sleep or eating difficulties.

What style of therapy is offered in sessions?

Her core approach is person-centred, with elements of cognitive behavioural therapy, mindfulness and attachment work used where helpful to address thoughts, feelings and behaviour.

What is her professional background?

Hayley has five years' experience working in mental health and the care sector, providing both short and long term counselling to people with varied mental health problems.

Where is Hayley based and what credentials are listed?

She practises from the United Kingdom and lists BACP and NCPS among her credentials.

Which languages are sessions offered in?

Sessions are offered in English.

Can people outside the UK work with her?

International clients are not currently accepted.

What formats are available for sessions?

Sessions are offered via video calls, phone sessions, live chat or text-based messaging to suit different needs and schedules.

How do I get started and what does it cost?

To begin, select the Start Therapy button and complete the short matching questionnaire, then schedule according to therapist availability. Costs vary with location and use a subscription model that can be cancelled at any time.