Registration on file

Carol Massey, BACP

Carol Massey is a counsellor who draws on person-centred listening to help people feel heard and understood.

About Carol

Carol Massey is a counsellor who draws on person-centred listening to help people feel heard and understood. She brings 15 years of experience supporting people with anxiety, stress and life transitions. Carol works in the United Kingdom and sees clients in English.

Her work focuses on relationship and intimacy concerns, parenting strain, grief and the aftermath of trauma and abuse. She also helps people facing addiction, issues with self-esteem, anger, sleeping problems and career questions.

Background and approach

Other areas she addresses include attachment and abandonment concerns, codependency and communication problems. Carol uses Client-Centred Therapy to prioritise the client’s experience and to build a trusting space. She also draws on Psychodynamic ideas to look at patterns from the past that affect present behaviour.

Existential approaches help people consider meaning, choice and how they want to live now. Sessions are shaped around each person’s needs and goals. Carol explains options and adapts the conversation to suit how someone prefers to work.

Her style is respectful and compassionate, with an emphasis on practical steps people can try between sessions. She has professional recognition with the British Association for Counselling and Psychotherapy, BACP. Her practice offers a range of online formats including video calls, phone, live chat and text messaging.

To begin, people complete a short matching questionnaire and schedule a time that suits them.

Details from the counsellor's public professional profile · registration number listed

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Registration

Body	Registration number	Expires
BACP	173493	September 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

Check on the BACP register

Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Cost Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

Everything Carol lists on their public professional profile, in their own terms.

Stress, Anxiety
Relationship issues
Intimacy-related issues
Parenting issues
Self esteem
Addictions
LGBT
Family conflicts
Trauma and abuse
Grief
Sleeping disorders
Anger management
Career difficulties
Coping with life changes
Compassion fatigue
Abandonment
Attachment issues
Autism and Asperger Syndrome
Avoidant personality
BDSM, kink, and alternative sex culture
Blended family issues
Codependency
Commitment issues
Communication problems
Control issues
Dissociation
Divorce and separation
Domestic violence
Drug and alcohol addiction
Emptiness
Family problems
Fatherhood issues
Forgiveness
Guilt and shame
Impulsivity
Infidelity
Isolation / loneliness
Life purpose
Men's issues
Money and financial issues
Personality disorders
Phobias
Post-traumatic stress
Process addiction (porn, exercise, gambling)
Self-harm
Self-love
Sex addiction
Sexual assault and abuse
Sexual dysfunction
Sexuality
Social anxiety and phobia
Women's issues
Young adult issues

Ways of working Carol names

Naming an approach is not evidence of training in it. This directory copies what each counsellor lists and does not check training records.

How these approaches work online

Client-Centred Therapy places the person’s experience at the centre of the work. Online sessions allow the counsellor to listen closely and reflect what matters to you, which is useful for anxiety, low self-esteem and relationship concerns.

Psychodynamic approaches look for recurring patterns that come from earlier relationships. Through conversation over video or phone, this can help people notice how past experiences shape current reactions and make different choices.

Existential therapy focuses on meaning, responsibility and the choices you make. Talking about values and direction can help with life changes, career questions and feelings of emptiness.

Finding the best approach is part of the process. The counsellor will work with you to choose methods that match your goals and preferences. Sessions are collaborative and the plan can change as your needs evolve.

Online work offers practical flexibility. Video calls are close to in-person conversations and suit deeper explorations. Phone sessions use less bandwidth and can fit into a short break. Live chat or text messaging can be used for brief check-ins or ongoing support between longer sessions, making it easier to keep therapy consistent despite a busy life.

Frequently asked

What kinds of problems does Carol help with?

She supports people with stress, anxiety, relationship and intimacy issues, parenting strain, grief, trauma and addiction among other concerns.

How would you describe her therapeutic style?

Her work is person-centred, with psychodynamic reflection and existential discussion used as needed to understand patterns and choices.

What experience does she have working with clients?

Carol has 15 years of professional experience helping people with emotional and relational difficulties.

Where is she based and what credentials does she hold?

She works in the United Kingdom and is registered with the British Association for Counselling and Psychotherapy, BACP.

Which languages are supported in sessions?

Sessions are offered in English.

Can I meet with her from outside the UK?

She does not accept international clients at this time.

What formats are available for sessions?

Sessions can take place via video calls, phone, live chat or text-based messaging to fit different schedules and needs.

How are fees and scheduling handled?

Cost varies with location and therapist availability and sessions are provided through a subscription that can be cancelled at any time. To start, select the Start Therapy button, complete a short matching questionnaire and then schedule a session.