Registration on file

Lucy Caplan, BACP

Lucy Caplan is a counsellor with 17 years of experience helping people tackle issues such as anxiety, depression, relationship strain, addiction and coping with life changes.

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About Lucy

Lucy Caplan is a counsellor with 17 years of experience helping people tackle issues such as anxiety, depression, relationship strain, addiction and coping with life changes. She offers both short-term and longer-term work and uses straightforward, practical conversations to help clients make progress. Sessions are available by video call, phone, live chat or messaging to fit different needs.

She trained as a counsellor and is a registered member of the British Association for Counselling and Psychotherapy, BACP.

Background and approach

Over nearly two decades she has supported people with bereavement, trauma and abuse, workplace problems, parenting strain and eating or sleeping difficulties. She also works with concerns like anger, low self-esteem, isolation and financial stress. Her style is client-centred, which means the agenda is set by the person in the room.

She combines this with solution-focused methods to identify small, achievable steps and uses elements of cognitive behavioural therapy to tackle unhelpful thinking. Motivational interviewing helps when people want to change habits such as smoking or problematic substance use. Lucy aims to create a calm and non-judgemental space so people feel able to talk honestly.

She listens for practical ways to reduce immediate pressure and looks for choices that fit each person’s life. Sessions are straightforward and paced to suit each individual. People interested in online work will find a range of contact options.

Lucy accepts clients in English and is available to work with international clients through video, phone, chat or messaging. To begin, clients use the Start Therapy button and complete a short matching questionnaire.

Details from the counsellor's public professional profile · registration number listed

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Registration

Body	Registration number	Expires
BACP	159259	April 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

Check on the BACP register

Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Cost Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

Everything Lucy lists on their public professional profile, in their own terms.

Addictions
Trauma and abuse
Grief
Self esteem
Coping with life changes
Stress, Anxiety
Relationship issues
Family conflicts
Eating disorders
Sleeping disorders
Parenting issues
Anger management
Career difficulties
Depression
Coaching
Compassion fatigue
Caregiver issues and stress
Communication problems
Divorce and separation
Domestic violence
Drug and alcohol addiction
Eating and food-related issues
Emptiness
Infidelity
Isolation / loneliness
Money and financial issues
Smoking / vaping cessation
Women's issues
Workplace issues

Ways of working Lucy names

Naming an approach is not evidence of training in it. This directory copies what each counsellor lists and does not check training records.

How Lucy uses therapy approaches online

Client-centred therapy puts the person’s priorities at the heart of each session. The counsellor listens without judgement and shapes sessions around what the client brings, which helps when people need to focus on relationship problems, grief, or day-to-day stress.

Cognitive behavioural therapy (CBT) looks at the links between thoughts, feelings and actions. Online CBT sessions often involve identifying unhelpful thinking, trying small behaviour experiments and practising new coping skills between appointments. This can be useful for anxiety, low mood and sleep difficulties.

Motivational interviewing supports people who want to change habits like smoking, vaping or substance use. It uses gentle questions to build motivation and plan realistic next steps rather than pushing for immediate change.

Choosing the right approach is part of the work. The therapist will discuss goals and try different methods to see what feels most helpful. This is a collaborative process and plans are adjusted as progress is made.

Online sessions via video, phone, live chat or messaging make it easier to fit therapy around work, childcare and travel. Video calls are close to an in-person session, phone work can be useful when bandwidth is limited, and messaging or chat suits short check-ins or people who prefer writing. These options offer flexibility while keeping the focus on practical progress.

Frequently asked

What kinds of concerns does Lucy help with?

She supports people with anxiety, depression, addiction, trauma, grief, relationship and family difficulties, eating and sleeping issues, parenting stress, workplace problems and related concerns.

How would you describe her therapeutic style?

Her approach is warm and client-centred, focusing on what the person wants to work on while using practical, solution-focused steps to make change.

What experience does she bring to counselling?

She has 17 years of counselling experience working across a wide range of issues including bereavement, trauma, domestic violence and addictions.

What credentials and location are relevant?

She is a registered member of the British Association for Counselling and Psychotherapy (BACP) and practises from the United Kingdom.

Can sessions be conducted in other languages or internationally?

Sessions are offered in English and she does accept international clients for online work.

Which session formats are available?

She offers video calls, phone sessions, live chat and text-based messaging to suit different preferences and situations.

How are sessions paid for and what do they cost?

Costs vary with location and therapist availability; sessions are provided through a subscription that can be cancelled at any time.

How do I begin the process of working together?

Start by selecting the Start Therapy button, complete a short matching questionnaire, and schedule sessions according to the therapist's availability.