Registration on file

Caroline Austin, BACP

Caroline Austin welcomes people who are feeling overwhelmed by stress, anxiety, low mood, or difficult life events.

About Caroline

Caroline Austin welcomes people who are feeling overwhelmed by stress, anxiety, low mood, or difficult life events. She offers calm, straightforward support for those struggling with self-esteem, grief, panic, and trauma-related concerns. Caroline aims to make the first steps feel manageable and clear for someone nervous about reaching out.

She uses Cognitive Behavioural Therapy (CBT) as a core method, adapting it to each person’s situation rather than following a fixed formula.

Background and approach

Sessions focus on practical ways to reduce distress, spot unhelpful thinking patterns, and build new coping habits. Conversation is plain and direct, with small, doable steps between meetings. Caroline draws on four years of counselling experience and works in line with BACP professional standards.

Her style is warm and non-judgemental, while also offering gentle challenge where it helps people move forward. She encourages people to set goals that matter to them and to work at a pace that feels right. People often come for relief from panic attacks, social anxiety, low mood, or to cope with loss and past abuse.

Caroline also helps people who are dealing with attachment worries, caregiver stress, communication problems, guilt, or uncertainty about life purpose. She supports exploration of feelings and practical problem solving. Sessions are offered in English and delivered online by video call, phone, live chat or text-based messaging.

Guidance on how to begin is provided when someone chooses to start therapy, including a short matching questionnaire and scheduling options.

Details from the counsellor's public professional profile · registration number listed

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Registration

Body	Registration number	Expires
BACP	408911	July 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

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Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Cost Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

Everything Caroline lists on their public professional profile, in their own terms.

Ways of working Caroline names

Cognitive Behavioural Therapy (CBT)

Naming an approach is not evidence of training in it. This directory copies what each counsellor lists and does not check training records.

How CBT and online sessions work together

Caroline uses Cognitive Behavioural Therapy (CBT) as a central approach. CBT looks at how thoughts, feelings and behaviours link together and teaches practical skills to break unhelpful patterns. It is often used for anxiety, low mood, panic and many stress-related issues.

The work is collaborative. The therapist and client agree goals, try techniques in sessions, and test small changes between appointments. If an approach needs adapting, they review it together and adjust to the person’s goals and preferences rather than sticking to one set plan.

Online formats make it easier to fit therapy into a busy life. Video calls allow face-to-face conversation when a deeper discussion is needed. Phone sessions suit people who prefer not to use video or who need a simpler option. Live chat and text messaging offer shorter, flexible exchanges for check-ins or when writing feels easier than talking. These choices give people options to match their energy, schedule and comfort while working on CBT tasks and goals.

Frequently asked

What issues does she help with?

She helps people manage stress, anxiety, depression, grief and trauma-related problems. Additional focus areas include self-esteem, panic, social anxiety, and caring-related stress.

What is her therapeutic style?

The approach is warm and straightforward with practical steps between sessions. Conversations are supportive but can include gentle challenge to help people make changes.

How much experience does she have?

She has four years of counselling experience and has worked in health-related settings. That experience shapes a calm, person-focused way of working.

Where is she based and what credentials does she hold?

She practises in the United Kingdom and is listed with the BACP, the British Association for Counselling and Psychotherapy.

Which languages are sessions offered in?

Sessions are offered in English.

Can people outside the UK work with her?

She is not taking international clients at this time.

How are sessions delivered and what formats are available?

Appointments can be by video call, phone, live chat or text-based messaging to suit different needs. Each option offers a different rhythm, from longer face-to-face style video calls to brief text check-ins.

How does payment and starting therapy work?

Cost varies by location and therapist availability and sessions use a subscription that can be cancelled at any time. To begin, select the Start Therapy button, complete a short matching questionnaire, and schedule according to availability.